Q: My Application just shuts down or won't start?

A: Remember that the Monitor communicates with the UltraPort Listener over TCP/IP. This can trigger DEP or be blocked by firewalls and network security programs (like Norton's or Symantec's). The most common experience is with users on Microsoft Windows Server 2003 or greater who have DEP blocking all applications by default.

Q: The monitor will not connect to the UltraPort Listener. What am I doing wrong?

A: First verify that your settings are correct (see Getting Started). Then make sure that the Global Monitor is enabled in the UltraPort Listener you are monitoring (see the online help for the UltraPort Listener) and that the UltraPort Listener service is running. If connection problems persist, then verify that your connection is not being blocked by a network firewall or network security program. If you are monitoring a remote computer, verify that the TCP/IP address in your settings is a valid TCP/IP address which is visible on your network AND is assigned to the computer running the UltraPort Listener.