1) Diagnosing application problems can be a tricky issue. The #1 support call received here at HermeTech about ANY of our products is because of a lack of knowledge of DEP (Data Execution Prevention) and how it is used in MS Windows operating systems beginning with MS Windows XP service pack 2 and MS Windows Server 2003. For more info on DEP click HERE. There IS code in the FSPM which WILL trigger DEP and cause Windows to close the application. If you receive fatal errors which close the application or cause the service to stop unexpectedly verify that DEP is not the culprit first!

2) Firewalls and 3rd party network monitoring software, including the Windows Firewall as well as Norton's and Symantec's virus scanning and network protection suites can cause problems depending on how they are configured.

3) Windows Vista. The program is incompatible with the UAC features which is enabled by default in Windows Vista. If you have issues, try disabling UAC.

See also: Frequently Asked Questions