P1: The Application Will Not Run (Shuts down immediately)

A1: Verify that the application is not being blocked by DEP (Data Execution Prevention) settings.

A2: Verify that the application is not being blocked by any third party network monitoring software (McAfee's full suite for instance) or firewall software.

P2: Internet Connection Problems (can't log in, can't refresh RSM data etc)

A1: Verify that the application is not being blocked by a software or hardware firewall or DEP.

A2: Verify that your internet connection is working (can you browse the internet at all go to www.cnn.com etc.)

A3: Verify that the RSM web site (www.hermetechnz.com) is up. Can you browse to it?

A4: If it's not A1 or A2 and problems persist contact customer service by email to support@hermetechnz.com.

P3: Cannot log in

A1: Have you forgotten your password?

A2: Are you connected to the internet? See Troubleshooting